SHIPPING AND RETURNS

Dispatch

All items are dispatched from the UK and as soon as reasonably possible from date of purchase, usually within 48-72 hours unless notified otherwise.

Delivery estimates

Please see below delivery estimates. Delivery during the COVID-19 pandemic particularly for international orders may be slightly longer than normal.

  • UK orders | 2-4 days

  • European orders 3-11 days

  • International Orders 3-17 days


Tracking your order

Once I have shipped your order I will email you with any appropriate tracking info. Tracking is NOT available on small items such as badges, stickers, or cards.

Customs, duties, and taxes

I , Adam Pointer am not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns policy

To be eligible for a return, you must notify me within 14 days of receiving the item and your item must be in the same condition that you received it, undamaged or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact here.. If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages

In the unlikely event of artwork bought from this site being damaged in the post please keep all packaging and report damage within 48 hours. Take appropriate photographs of any damage to artwork or packaging and email to: mail[at]adampointer.com and I will contact you to discuss the next step.

Packaging | Skull Forms

Shipped in a secure wooden box. Works will be despatched by a reputable courier at a pre notified time. Please fill out the enquiry form next to the relevant artwork for an accurate shipping quotation.

Packaging | Prints

Shipped via Royal Mail (track and trace) in a custom wide diameter reinforced strength postal tube with tracking notification provided.

Packaging | Stickers/Badges etc.

Dispatched via 1st Class regular mail in poly bubble mailer.